I was invited
Use the private invitation link in your email. Sign in with the invited email address, or create an account with it.
Sign inGAMEBALL SUPPORT
What do you need help with?
Start with the task you were trying to complete. If you still need help, email admin@gameball.ca.
I can’t sign in
Reset your password, then return to the team or setup link you were opening.
Reset passwordStart or import a team
Create a team manually or upload the roster, schedule, and contact files you already use.
Start team setupFamily or player help
See upcoming events, respond for availability, review updates, and maintain your own family information.
Open My weekManager and staff help
Open My GameBall, choose the team workspace, and use its Schedule, Updates, Team, and More menus.
Open My GameBallBilling and access
Review Team Site Plus access, renewal dates, and the workspace connected to a subscription.
View plansPrivacy or role access
Report unexpected access immediately. Do not email private player records or medical details.
Report a concernHandbooks and Vault
Activate a handbook code, find downloads, or ask which resource matches your role.
DIGITAL VAULT PURCHASE SUPPORT
The Complete Vault is available now, with purchase support.
The 2026 Complete Hockey Digital Vault is US$39.00 plus applicable tax and provides access through July 1, 2027. It includes the Manager, Coach, and Trainer pathways for one purchasing account, licensed for one team and one season.
Purchases provide immediate access to downloadable and editable files, so change-of-mind refunds are not offered. Contact admin@gameball.ca promptly if you see a duplicate or unauthorized charge, paid but did not receive access, received materially defective or unavailable files, or received a product materially different from its description.
Include your GameBall account email and purchase-confirmation number. Do not email card numbers. GameBall will investigate, correct access, replace a defective file, or provide a refund where required by law. A full refund, payment reversal, or successful chargeback ends the related Vault access. Read the complete policy.
TEAM SITE SUPPORT
Report access concerns immediately.
Use only the information your team needs. If someone appears able to see information outside their assigned role, stop using that record and contact GameBall.
ACTIVATION CHECKLIST
Before you submit
- 1Create or sign in to your GameBall account.Use the account where you want the matching Vault access to live.
- 2Enter the code exactly as printed.Include the letters, numbers, and hyphens from the access page in your 2026 handbook.
- 3Add your Amazon Order ID.Each eligible Order ID may be used once.
- 4Upload a clear order-confirmation screenshot.The book title and Order ID must be readable.
- 5Watch the status shown on the activation page.After approval, sign in and open the matching role section in the Hockey Vault.
Still stuck?
Tell us which GameBall product you were using, what step you reached, your role, and the exact error message. Do not email passwords, payment-card details, medical information, or private player records.